At ActiveEdge Shop, we understand that timely delivery is crucial for our customers, whether you’re gearing up for a mission or preparing for an outdoor adventure. That’s why we’ve streamlined our delivery process to ensure your orders reach you as quickly and efficiently as possible.

Order Processing

Once you place your order, our team works diligently to process it within 1-2 business days. This quick turnaround ensures that your gear is on its way to you without unnecessary delays.

Shipping Options

We offer two main shipping options to cater to your needs:

  • Standard Shipping: For those who need their items sooner, we use DHL or FedEx. This option typically delivers your order within 10-15 days after dispatch. The shipping fee for this service is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option delivers your order within 15-25 days after dispatch. It’s a great choice for those who are not in a rush and want to save on shipping costs.

Global Reach

Our products are designed for global use, and we ship to most regions worldwide. However, please note that we currently do not deliver to Asia and some remote areas. If you’re unsure about delivery to your location, feel free to contact us at [email protected] for clarification.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the progress of your delivery and plan accordingly. If you have any issues with tracking or delivery, our customer service team is always ready to assist you.

Returns and Refunds

We stand by the quality of our products, but if for any reason you’re not satisfied, you can return your purchase within 15 days of receiving it. Please ensure the items are in their original condition. For more details on our return policy, visit our Returns Page.

Contact Us

If you have any questions about our delivery process or need assistance with your order, don’t hesitate to reach out. You can contact us at [email protected] or visit our store at 2586 Center Street, Albany, US 97321.

Thank you for choosing ActiveEdge Shop. We’re committed to providing you with the best gear and service, ensuring you’re always ready for whatever comes your way.